Bab 1
Expressing satisfaction and
disatisfaction
(Ungkapan
yang digunakan dalam menyatakan puas dan tidak puas)
 Asking about satisfaction / dissatisfaction
  Asking about satisfaction / dissatisfaction - How do you like yuor room
- Is everything O.K
- Is everything satisfactory
- Are you satisfied
- Did you find our service satisfactory
- Do you know to complain about something
- Was something not to you satisfaction
- Are you disatisfaction with something
 Formal situations
 Formal situations| 
satisfaction | 
dissatisfaction | 
| 
.....very pleased with.... 
.....content with.... 
.....satisfied with...... 
.....very delighted with...... | 
....displeased with..... 
....discontented with..... 
.....dissatisfied with.... 
......disappointed with....... | 
·      Informal situations
 Rasa puas (satisfaction)
  Rasa puas (satisfaction) I’m completely satisfaction
with everything you’ve done for me
   I’m completely satisfaction
with everything you’ve done for me It was
satisfactory
   It was
satisfactory  Everything is
fine, thank you
   Everything is
fine, thank you Everything was
just perfect
   Everything was
just perfect It makes me
satisfied
   It makes me
satisfied It gives me
satisfaction
   It gives me
satisfaction I feel
satisfaction / contented with it
   I feel
satisfaction / contented with it I really like my
new haircut
   I really like my
new haircut Tidak
puas (disatisfaction)
   Tidak
puas (disatisfaction) It is disatisfactory
     
It is disatisfactory  I want to make a complaint
     
I want to make a complaint  I don’t like the color
     
I don’t like the color I am disatisfied with it
     
I am disatisfied with it I am tired of working here
     
I am tired of working here It makes me disatisfactory
     
It makes me disatisfactory  Horrible!
     
Horrible! Very sad!
     
Very sad! Annoying!
     
Annoying! Dissappointing!
     
Dissappointing! Frustrating!
     
Frustrating! Responding to dissatisfaction :
Responding to dissatisfaction :
·      
I see
·      
I’m sorry to hear that
·      
I’ll look into it
·      
I’ll see what I can do
about it
·      
I’ll try and take care
of it
 Example
for  expressing satisfaction:
 Example
for  expressing satisfaction: 
Dialogue:
1.       
Bella     :    Miss. Sahara,  how’s yuor
its result sits for an examination?
                          Miss.sahara
:    super!
I’m very satisfied with my result sits
for an examination.
2.       Dea      :    Denis, how’s with your holiday?
                           Denis   :    Funtastic!
I’m very pleased with my holiday.
3.       Ayu      :    Andre, how’s your classmate?
                          Andre  :    
I’m happy enough with my new classmate.
                        Expressing :
4.       I am satisfied with the cleanliness of your class 
5.       I am very satisfied with the implementation of this year
ospek
6.       I
am very pleased to
be able to pass school
exams with
good grades.
7.      
I
am very happy with the appearance in a football match yesterday .
 Example for Expressing
dissatisfaction:
1.       
I am less
satisfied with
the cleanliness of
your class.
2.      
I am less
satisfied with
the waiters
at this
restaurant.
3.      
I was
disappointed with the service
the bank here.
4.      
I am very
disappointed with
your grades.
5.       I don’t like the
color because too flashy.
6.       I am a bit
disappointed with service in the restaurant.
7.      
I am little dissatisfied  with replicates the results of your physical.
8.      
I am very
disappointed with
this school
performance.



 






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